Share Your Thoughts
We pride ourselves on providing the best possible experiences for our patients, residents and visitors.
If you are pleased with your experience and would like to share your sentiments with us, we invite you to call Community Relations at 315.462.1459, email communityrelations@cshosp.com or write to CSH Community Relations at #2 Coulter Rd., Clifton Springs, NY 14432
It is through feedback from those we serve that we are able to maintain and enhance our reputation for high-quality, personalized care.
If you would like to share a concern or suggestion, we invite you to contact the Office of Quality Improvement at 315.462.1315, email communityrelations@cshosp.com or write to CSH Quality Improvement at #2 Coulter Rd., Clifton Springs, NY 14432
Patients and residents of health care organizations accredited by The Joint Commission on Accreditation of Healthcare Organizations may share concerns about the quality of care by phone at 800.994.6610, via fax to 630.792.5636, via email or by postal mail to:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 to 5 p.m., Central Time, weekdays: (800) 994-6610
Communications should include the name of the health care organization about which you are reporting and its street address, city, and state. When submitting a complaint to the Joint Commission you have the right to remain anonymous. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.
It is the Joint Commission's policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint itself with the subject organization in the course of a complaint investigation.
Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to the Joint Commission.
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